Machines carry the manufacturer’s own warranty. How it is honoured, and whether it depends on the unit being bought through an authorised channel, is set by the manufacturer — read their terms before you buy. We are not an authorised service centre and cannot carry out warranty repairs. Separately, anything that arrives damaged, faulty or not as described we replace or refund in full, and that is our own commitment. See our about page.

Descaling removes limescale — the calcium and magnesium that heated tap water leaves on the element and in the boiler. It is an acid. Cleaning removes coffee oil from the brew head and portafilter. It is alkaline. They are different chemistries for different deposits, and one will not do the other’s job.

It depends almost entirely on your water hardness, not on the machine. Soft water can go six months; hard water may need it every four to six weeks. Most machines with a descale light are counting brew cycles, not measuring scale. There is a longer explanation on our descaling guide.

If you already own a grinder, the Bambino or Bambino Plus. If you do not, the Barista Express family builds one in. Every machine page lists the portafilter size, the heating system and what is in the box under Specifications, drawn from the manufacturer’s published material, so you can compare like for like.

Because we have never charged a higher price for these items. A crossed-out price is only honest if the shop actually sold at that price, so we show one price and leave it at that.

7–10 business days. Tracking is emailed as soon as the order ships. Full details in our shipping policy.

No. Burr House is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Machine brand names on this site describe what a product fits. All trademarks are the property of their respective owners. Where a listing names a machine brand, it is telling you what the product fits — that is a fact about the product, not a claim about who supplies us.